Frequently Asked
Questions

We work with all major grades including 304, 316L, 201, 430, and duplex grades like 2205 and 2507. We also handle specialty grades upon request. Our engineering team can help you select the optimal grade for your specific application and environment.

Our plate thickness range is 0.3mm to 80mm. For sheets and coils, we handle 0.3mm to 6mm. Thicker plates up to 100mm are available on special order with extended lead times.

We offer a full range of surface treatments:

• 8K Mirror — High-reflectivity polish for architectural and decorative use
• No.4 Brushed — Satin finish for industrial and commercial applications
• BA (Bright Annealed) — Smooth, reflective finish for food-grade applications
• 2B — Standard mill finish for general-purpose use
• Sandblasted — Matte texture for anti-glare and bonding applications
• PVD Color Coating — Gold, black, rose gold, bronze, and custom colors
• Etched Patterns — Custom decorative patterns for interior design

Yes. Every order includes an EN 10204 3.1 material test report as standard. This covers chemical composition, mechanical properties, and dimensional inspection. Third-party inspection from SGS, BV, or TÜV is available upon request at additional cost.

Our fiber laser systems achieve ±0.1mm tolerance on standard cuts. For precision bending, we maintain ±0.2mm. Tighter tolerances are available for critical applications — please discuss with our engineering team.

Absolutely. Our fabrication services include bending, welding (TIG/MIG), stamping, punching, and assembly. We handle everything from single prototypes to production runs of thousands. Send us your drawings and we'll provide a detailed feasibility assessment and quote.

Our laser cutting bed handles sheets up to 4000mm × 2000mm. For larger projects, we can weld multiple sections. Bending capacity goes up to 6m length with our CNC press brakes.

Yes. Our PVD (Physical Vapor Deposition) coating line produces durable, scratch-resistant colors including gold, black, rose gold, bronze, titanium, and custom colors. PVD coating is ideal for architectural panels, elevator interiors, and luxury retail fit-outs.

We have no strict minimum order quantity. We handle both small custom orders (even a single piece) and large-scale production runs. However, larger orders benefit from better unit pricing due to setup amortization.

Standard lead time is 5–15 days depending on order complexity and volume. Simple cutting jobs can ship in 3–5 days. Complex fabrication projects may take 15–25 days. Rush orders are available — please inquire.

Our quotes are fully itemized with no hidden fees. Pricing is based on:

• Material cost — based on current market rates for the specific grade
• Processing cost — cutting, bending, welding, etc.
• Surface treatment — polishing, coating, etc.
• Packaging & logistics — export-grade packaging + shipping to your port

We accept T/T (bank transfer), L/C (letter of credit) for large orders, and Western Union for smaller amounts. Standard terms are 30% deposit with balance before shipment. Established clients may negotiate extended terms.

We ship to 50+ countries worldwide including the USA, Canada, UK, Germany, Australia, Japan, South Korea, UAE, Saudi Arabia, Brazil, and many more. We handle all export documentation and customs clearance.

All products are packed in export-grade packaging:

• Plastic film + kraft paper wrapping for surface protection
• Wooden pallets or crates (ISPM 15 heat-treated for international shipping)
• Steel strapping for secure bundling
• Corner protectors for polished surfaces
• Custom packaging available for special requirements

Yes. We offer FOB, CIF, and DDP terms. For DDP (Delivered Duty Paid), we handle everything from production to your warehouse including customs clearance, duties, and last-mile delivery. Just provide your address and we'll quote the full landed cost.